1. Purpose
These Terms and Conditions govern services provided by Luna Spa & Salon and define the rights and obligations of clients and the establishment.
2. Services
We provide massages, aesthetic treatments, and relaxation services according to the current catalog.
No service replaces professional medical care.
3. Reservations and cancellations
All appointments must be booked in advance.
Cancellations must be made at least 24 hours in advance.
Late cancellations or no-shows may result in charges.
4. Client conditions
Clients must disclose allergies, pregnancy, injuries, or medical conditions before service.
The spa may adjust or refuse treatment for safety reasons.
5. Conduct and house rules
Respect for staff, clients, and facilities is required.
Aggressive or offensive behavior may lead to service cancellation without refund.
6. Payments and prices
Prices may change without prior notice.
Payment must be completed before service ends.
7. Liability
The spa is not responsible for lost personal belongings.
Results may vary depending on each client.
8. Confidentiality and data protection
Personal information is used only for appointments and service follow-up.
9. Modifications
These terms may be updated at any time and apply from publication date.
10. Acceptance
By booking or receiving a service, the client accepts these Terms and Conditions.